KarolDepka KarolDepka - 1 month ago 5
Android Question

Android app "Incompatible" with certain devices on Google Play. Even though it works via APK



We have published an Android app on Google Play.

And on certain devices is says that it's not compatible.

Even though the app works on those devices when installed from APK.


For example: "Samsung Galaxy Tab3 7.0 – lt02ltespr" works from APK but on google play it says that it is not supported.


Here are the details of the APK as displayed on Google Play Developer console:


Supported Android devices 3729 devices
API levels 16+

Screen layouts 4 screen layouts
small
normal
large
xlarge

Localizations default language only

==== Features 5 features
android.hardware.CAMERA
android.hardware.camera.AUTOFOCUS
android.hardware.TOUCHSCREEN
android.hardware.touchscreen.MULTITOUCH
android.hardware.WIFI

==== Required permissions 10 permissions
android.permission.ACCESS_NETWORK_STATE
android.permission.ACCESS_WIFI_STATE
android.permission.CAMERA
android.permission.CHANGE_WIFI_MULTICAST_STATE
android.permission.CHANGE_WIFI_STATE
android.permission.INTERNET
android.permission.READ_EXTERNAL_STORAGE
android.permission.WAKE_LOCK
android.permission.WRITE_EXTERNAL_STORAGE
com.android.email.permission.READ_ATTACHMENT

OpenGL ES versions 1.0+
OpenGL textures all textures
Native platforms armeabi, armeabi-v7a
Uploaded on Nov 4, 2014 8:36:38 AM


What could be causing the problem?

Could it be a glitch in Google Play?

Answer

Turned out that it was a requiring camera auto-focus in manifest and that particular Samsung tablet did not have this feature.