I'm facing a use case, where it shall be possible to take over a Lync/Skype for Business Conversation into my Software. The help desk user was contacted by a customer via Skype for Business and now needs to create a ticket from that conversation. Only the chat-conversation is needed, no voip conversations or so.
I could not find any documentation about how to start any Actions out of a Skype for Business conversation window.
I'm sure, somebody solved that before.