Nirajan Singh Nirajan Singh - 6 months ago 35
ASP.NET (C#) Question

Making Telephone Call From ASP.NET Application

I have got a requirement that we need to make a telephone call using ASP.NET application.

Our ASP.NET application is used in call center. Currently, they make a call to customer manually. Now, the call should go from our application by clicking the phone number link and starts recording the conversation between the agent (application user) and customer.

  1. What all would be the hardware requirements for the above scenario?

  2. How can we implement telephone calling in application and what are the required components to implement the same?

Any help is highly appreciated.

Answer Source

If you want to use phone line you should use Computer-telephony boards, for example Dialogic: They should have API, so you will be able to use it from your application.

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