We have a JIRA Cloud project hooked to a Bitbucket repo. We've enabled time tracking and made sure all the user emails are correct.
Edit: I recently noticed that my commit author was NOT the correct user, but that is fixed now and the commits recognize my avatar and everything.
We have also enabled smart commits for the repo.
Still, when we make a commit with the issue key and the syntax
Found the issue: The smart commits do not accept adding commands on new lines in the commit message, without referencing every command with a issue key first.
So, this is how I would do it (which doesn't work):
Commit message here. JIR-123 #time 1h #any other command
And here's how it's supposed to be (which seems to work for us as well):
Commit message here. JIR-123 #time 1h JIR-123 #any other command
For more details, see the discussion over here: https://jira.atlassian.com/browse/DCON-463