Passella Passella - 1 year ago 238
reST (reStructuredText) Question

OTRS + REST + List available queues

there is any way to list the available queues in OTRS by REST? for example, when i insert a new Tiket i put QueueID with the Queue Id, it is possible to get the queues by REST ?

this is my request:

"From":"Web Service <>",
"Subject":"Encaminhado Desenvolvimento Sprint",
"Body":"Encaminhar para Sprint: Andamento criado em: 01/08/2016 16:56:40",
"ContentType":"text/plain; charset=utf8",

Answer Source

You can also use Queue instead of QueueID. And, no, unfortunately it is not possible to retrieve a list of Queues using web services.

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