Raghav Raghav - 2 months ago 22
Java Question

FEDEX API, Authentication Failed

I am integrating FEDEX Tracking, Rate and Shipping API's into my application but i am stuck with an issue.

When i run my code with Developer account details, everything runs correctly. But when i run the same code with production keys, it gives me "Error Code 1000, Authentication Error"

I have updated all keys and also changed the URL to point to production URL "https://ws.fedex.com:443/web-services/".

It doesn't seem to be a permission issue from FEDEX end as the standard services(Tracking) are enabled by default for production and that's also giving the same error "Error Code 1000, Authentication Error".

Below is the SOAP request and response XML.

REQUEST:

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Header/>
<soap:Body>
<RateRequest xmlns="http://fedex.com/ws/rate/v14">
<WebAuthenticationDetail>
<UserCredential>
<Key>AAAAAAAA</Key>
<Password>BBBBBBBBB</Password>
</UserCredential>
</WebAuthenticationDetail>
<ClientDetail>
<AccountNumber>CCCCCCCC</AccountNumber>
<MeterNumber>DDDDDDDD</MeterNumber>
</ClientDetail>
<TransactionDetail>
<CustomerTransactionId>java sample - Rate Request</CustomerTransactionId>
</TransactionDetail>
<Version>
<ServiceId>crs</ServiceId>
<Major>14</Major>
<Intermediate>0</Intermediate>
<Minor>0</Minor>
</Version>
<ReturnTransitAndCommit>true</ReturnTransitAndCommit>
<RequestedShipment>
<ShipTimestamp>2015-04-19T18:21:11.542+05:30</ShipTimestamp>
<DropoffType>REGULAR_PICKUP</DropoffType>
<ServiceType>FEDEX_GROUND</ServiceType>
<PackagingType>YOUR_PACKAGING</PackagingType>
<TotalInsuredValue>
<Currency>USD</Currency>
</TotalInsuredValue>
<Shipper>
<Address>
<StreetLines>1310 Piper Dr</StreetLines>
<City>Milpitas</City>
<StateOrProvinceCode>CA</StateOrProvinceCode>
<PostalCode>95035</PostalCode>
<CountryCode>US</CountryCode>
</Address>
</Shipper>
<Recipient>
<Address>
<StreetLines>3370 E. La Palma Avenue</StreetLines>
<City>Anaheim</City>
<StateOrProvinceCode>CA</StateOrProvinceCode>
<PostalCode>92806</PostalCode>
<CountryCode>US</CountryCode>
<Residential>false</Residential>
</Address>
</Recipient>
<ShippingChargesPayment>
<PaymentType>SENDER</PaymentType>
<Payor>
<ResponsibleParty>
<AccountNumber>ACCOUNT_NUMBER_PRESENT</AccountNumber>
</ResponsibleParty>
</Payor>
</ShippingChargesPayment>
<RateRequestTypes>ACCOUNT</RateRequestTypes>
<PackageCount>1</PackageCount>
<RequestedPackageLineItems>
<GroupPackageCount>1</GroupPackageCount>
<InsuredValue>
<Currency>USD</Currency>
<Amount>100.00</Amount>
</InsuredValue>
<Weight>
<Units>LB</Units>
<Value>10</Value>
</Weight>
<Dimensions>
<Length>1</Length>
<Width>1</Width>
<Height>1</Height>
<Units>IN</Units>
</Dimensions>
<SpecialServicesRequested/>
</RequestedPackageLineItems>
</RequestedShipment>
</RateRequest>
</soap:Body>
</soap:Envelope>


RESPONSE:

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Header/>
<SOAP-ENV:Body>
<v14:RateReply xmlns:v14="http://fedex.com/ws/rate/v14">
<v14:HighestSeverity>ERROR</v14:HighestSeverity>
<v14:Notifications>
<v14:Severity>ERROR</v14:Severity>
<v14:Source>prof</v14:Source>
<v14:Code>1000</v14:Code>
<v14:Message>Authentication Failed</v14:Message>
</v14:Notifications>
<v14:TransactionDetail>
<v14:CustomerTransactionId>java sample - Rate Request</v14:CustomerTransactionId>
</v14:TransactionDetail>
<v14:Version>
<v14:ServiceId>crs</v14:ServiceId>
<v14:Major>14</v14:Major>
<v14:Intermediate>0</v14:Intermediate>
<v14:Minor>0</v14:Minor>
</v14:Version>
</v14:RateReply>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>


Please help me resolve this issue :(

Answer Source

If you're getting the error for all web services in production then you've got a key issue. Get new credentials from the developer area of FedEx or try emailing websupport at fedex.com